Privacy Policy
How we collect, use, and protect your information
QBCC Licence: 15505937
Last updated: December 2024
1. Introduction
Avesta Homes Pty Ltd (ABN to be provided) ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose your personal information.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number, postal address)
- Property and building project details
- Financial information relevant to building quotes and contracts
- Employment and business details where relevant
- Website usage data and analytics (see our Cookie Policy)
- Communications and correspondence with us
- Any other information you provide to us
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you complete enquiry forms on our website
- When you contact us by phone, email, or in person
- When you visit our display homes or offices
- When you enter into a building contract with us
- Through our website using cookies and similar technologies
- From third parties such as real estate agents or referrers (with your consent)
4. Why We Collect Personal Information
We collect and use your personal information for the following purposes:
- To respond to your enquiries and provide quotes
- To enter into and perform building contracts
- To communicate with you about your building project
- To comply with our legal and regulatory obligations
- To send you marketing communications (with your consent)
- To improve our services and website
- For internal business purposes including analytics
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors, and service providers
- Subcontractors and suppliers involved in your building project
- Financial institutions and insurers
- Government authorities and regulators (including QBCC)
- Professional advisers (lawyers, accountants)
- Third-party IT and cloud service providers
We do not sell or rent your personal information to third parties for marketing purposes.
6. Overseas Disclosure
Some of our IT service providers may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws. Countries where data may be stored include the United States (for cloud services such as email and analytics).
7. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, password protection, and limiting access to authorised personnel. We will destroy or de-identify personal information when it is no longer needed.
8. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe (usually within 30 days). In some cases, we may need to verify your identity before providing access.
9. Direct Marketing
We may use your personal information to send you marketing communications about our services, promotions, and events. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We will process your opt-out request promptly.
10. Cookies and Website Analytics
Our website uses cookies and similar technologies to collect information about how you use our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
12. Complaints
If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe (usually within 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us: